Answers before
you book

Two to three days is comfortable, and end of month is the busiest window in Brisbane. Same-day and next-day slots do open up, so call even if your handover is tomorrow.

Not for most residential jobs — property size, condition and a few photos are enough to quote firmly. Commercial contracts and unusually large properties get a free site walk-through.

After the clean, once you've seen the completion report. Card or bank transfer, and no deposit to hold a booking. Commercial clients are invoiced monthly on agreed terms.

Yes, free up to 24 hours before the booked window, and we'll do our best inside that too. Moving dates shift constantly — we plan for it.

Thirty days from the date we send it, provided the property is in the condition described. Approve it by reply and we hold your date.

No. Most clients leave a key, a lockbox code or arrange agent access. We photograph the finished property and send the report through when we're done.

Most 1–2 bedroom units take 4–6 hours, and 3–4 bedroom houses 6–8 hours, depending on condition and whether carpets are included.

Empty the property of furniture, belongings and rubbish, and make sure power and water are still connected. We can't clean under or behind things that are still there. Nothing else — all equipment and products come with us.

We tell you before we start, not after. You get a revised price in writing and decide whether to go ahead — we never add charges to an invoice you haven't seen.

That's our problem, not yours. The price is fixed on the scope, not the hours, so the team stays until the checklist is signed off.

Four to six hours in normal Brisbane conditions, longer in humid weather. We can leave air movers running, and carpets are always done last so the property is walk-ready when they're dry.

Send us the exit report within 7 days of the clean and we'll return to rectify the flagged items free of charge. Return visits are usually booked within 48 hours.

Repairs, pre-existing damage and normal wear the property already had — we photograph and report those on the day rather than leaving them to surprise you at inspection. The guarantee covers cleaning.

Every job comes with an itemised invoice and a completion report listing what was cleaned. Agents ask for this to release a bond, and carpet cleaning receipts are issued separately if your lease requires one.

Kitchen including oven and range hood, all wet areas, bedrooms and living spaces, interior windows, tracks, sills, skirtings, fans, switches and cupboards inside and out — following the REIQ exit checklist.

It guarantees the cleaning. If your agent withholds bond over anything on our checklist, we return within seven days and re-do it free. Bond held for damage, unpaid rent or items left behind sits outside what a clean can fix.

Ideally yes — an empty property lets us reach every surface the inspection covers. If furniture is staying, tell us at quote stage so we price the access properly.

Carpets are vacuumed as part of the bond clean. Steam cleaning is an add-on, and most Brisbane leases require it — you get a separate receipt for the agent when we do it.

Yes, and it's cheaper than booking separately. Bond clean plus carpet steam is the most common pairing — we bring both crews in the same window so the property is finished in one day.

They're the starting point for a small, reasonably maintained property. Your written quote is based on size, condition and which add-ons you want, and the number we send you is the number you pay.

It's a separate add-on unless your lease or agent requires it. We schedule it in the same visit so you only book once.

Yes. Carpet, upholstery, tile, window and pressure work are all commonly booked in lived-in homes, and pre-sale cleans before photography are one of our busiest jobs.

Yes. We use plant-based, biodegradable, green-certified products as standard, and bring all equipment and supplies with us.

Tell us before the visit and we'll adjust what we use, including fragrance-free options. Some heavily soiled surfaces need a stronger product — we'll flag it rather than substitute silently.

Every cleaner is police-checked, trained, uniformed and covered by public liability insurance. Certificates are supplied on request — agents and body corporates usually keep them on file.

Tell us straight away. We're insured, we document the property before we start, and genuine damage caused by us is handled through that cover rather than argued about.

Yes — nightly, weekly and fortnightly runs across offices, retail, clinics and venues, cleaned outside your trading hours and invoiced monthly. Email us for a site walk-through.

That's the goal on every contract, with a named supervisor as your single point of contact. Cover staff are trained on your specific scope before they attend.

Yes, that's how most commercial work is scheduled — after close or before open, with alarm codes and access documented in the contract.

No long lock-in. Scope and rate are agreed up front and reviewed as your needs change, so you're keeping us because the work is right.