Terms of Service

Agreement

By using the Ecobris Cleaning website (ecobriscleaning.com) or booking our services, you agree to these Terms of Service. If you do not agree, please do not use our website or services.

These terms apply in addition to any written quote, service checklist or booking confirmation we provide for a specific job.

Our services

Ecobris provides cleaning services including bond and end-of-lease cleans, residential and commercial cleaning, carpet cleaning, window cleaning and related add-ons across Brisbane, Ipswich and the Gold Coast.

Service scope, inclusions and pricing are confirmed in writing before work begins. Any work outside the agreed scope may require a revised price approved by you.

Enquiries and quotes

Information you submit through our contact form, phone, email or WhatsApp is used to assess your job and provide pricing. Quotes are based on the details you supply. If the property condition, size or access differs materially from what was described, we may need to revise the price before starting work.

Quoted prices are valid for the period stated on your quote unless otherwise agreed.

Booking and access

A booking is confirmed once you accept a quote and a date is agreed. You are responsible for providing safe access to the property, including keys, lockbox codes or agent arrangements.

Please tell us about pets, alarms, parking restrictions, special surfaces, allergies or areas that need extra attention before the clean. We are not responsible for delays caused by access issues or information not disclosed at booking.

Payment

Unless otherwise agreed in writing, payment is due after the service is completed and you have reviewed the work. We accept payment methods communicated at booking (such as card or bank transfer).

For most residential jobs, no deposit is required to hold a booking. Commercial clients may be invoiced on agreed monthly or contract terms.

Cancellations and rescheduling

If you need to cancel or reschedule, please give us as much notice as possible. We may charge a reasonable fee for late cancellations or missed access where staff and equipment have been allocated to your job.

We may reschedule due to weather, safety concerns or events outside our control. We will work with you to find the next available date.

Bond back guarantee

Where a bond or end-of-lease clean includes our re-clean guarantee, you must notify us within the guarantee period stated on your quote (typically seven days) if an agent flags items on the agreed checklist. We will return to address those items at no extra charge, subject to the scope of your original booking.

The guarantee covers cleaning scope agreed in your quote. It does not cover pre-existing damage, wear and tear, or items outside the checklist.

Liability

We carry public liability insurance and take reasonable care in performing our services. To the maximum extent permitted by Australian Consumer Law, our liability for any claim arising from our services is limited to the amount paid for the relevant service or the cost of re-supplying the service.

Nothing in these terms excludes guarantees that cannot be excluded under the Australian Consumer Law.

Website use

Website content is for general information only. We aim to keep information accurate but do not warrant that the site will be uninterrupted or error-free.

You must not misuse our website, attempt unauthorised access, or use it in any way that could harm Ecobris, our customers or third parties.

Intellectual property

All content on this website — including text, images, logos and design — is owned by or licensed to Ecobris Cleaning. You may not copy, reproduce or distribute it without our written permission.

Privacy

Our Privacy Policy explains how we handle personal information. By using our services, you also agree to that policy.

Governing law

These terms are governed by the laws of Queensland, Australia. Any dispute will be subject to the non-exclusive jurisdiction of the courts of Queensland.

Contact us

Questions about these terms can be sent to info@ecobriscleaning.com or 0400 000 702. Our address is 3/11 Fleming Road, Herston QLD 4006.