Who we are

Ecobris Cleaning ("Ecobris", "we", "us") provides bond, end-of-lease, residential and commercial cleaning services in Brisbane, Ipswich and the Gold Coast.

Our registered office is 3/11 Fleming Road, Herston QLD 4006. You can contact us at info@ecobriscleaning.com or 0400 000 702.

Information we collect

We may collect the following information when you use our website or enquire about our services:

Name, phone number and email address
Suburb, postcode and property details you provide in an enquiry
Type of cleaning service requested and any notes you include
Communications with us by phone, email, WhatsApp or contact form
Technical data such as IP address, browser type and pages visited (via analytics and security tools)

How we use your information

We use personal information to:

Respond to enquiries and provide quotes or pricing
Schedule, deliver and manage cleaning services
Send service updates, completion reports and invoices
Improve our website, security and customer experience
Comply with legal obligations and resolve disputes

When we share information

We do not sell your personal information. We may share information with trusted service providers who help us operate our business, such as website hosting, form storage, email delivery and analytics providers. These providers may store data in Australia or overseas and are required to handle information securely.

We may also disclose information where required by law, to protect our rights, or in connection with a business sale or restructure.

Cookies and analytics

Our website may use cookies and similar technologies to keep the site secure, remember preferences and understand how visitors use our pages. You can control cookies through your browser settings. Disabling cookies may affect some site features.

We may use analytics services (such as Google Analytics) to measure traffic and improve our website. These services may collect anonymised usage data.

Storage and security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. Contact form submissions are stored securely and access is limited to authorised staff.

No method of transmission over the internet is completely secure. While we work to protect your data, we cannot guarantee absolute security.

How long we keep information

We retain personal information for as long as needed to provide services, meet legal and accounting requirements, and resolve complaints or disputes. Enquiry records that do not proceed to a booking may be deleted after a reasonable period.

Your rights

Under the Privacy Act 1988 (Cth), you may request access to the personal information we hold about you and ask us to correct it if it is inaccurate, out of date, incomplete or misleading.

You may also ask us to delete information where we are not required to retain it. To make a request, contact us using the details above. We will respond within a reasonable time.

Complaints

If you have a privacy concern, please contact us first so we can try to resolve it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page shows when it was last revised. Continued use of our website after changes are published means you accept the updated policy.